[Resolved]  Redbus — Cancel ticket

I booked bus from Chandigarh to Mathura, but due to miss happening i want to cancel my ticket but red bus showing technical error but they showing how much deduct during cancelation, i am trying from last 4 days. They just need commission only that's why they taking much time to cancel ticket.
After that i mail to Bus operator regarding this they reply me:-
New Response!!

A reply has been added by the on your ticket 14507. Kindly follow this link #14507 to get the insight of the message.

Here go the ticket message:

Dear DINESH KUMAR

Thank you for writing RSRTC-Helpdesk

as requested for request id 14507 we found that your ticket was booked from RedBus. So we are unable to fetch any details from our side so kindly contact to redbus team for the refund status and process.

Email for your refrence : [protected]@redbus.in

we value your relationship with us .

Regards

RSRTC -Helpdesk