[Resolved] Redbus — cancellation amount not refunded | |
I booked my bus ticket by redbus on 17 jan 2020 (Ticket number (Tin): tp2k65511790 from visakhapatnam to guntur for dated 17 jan 2020 that tckt amount was 638/- rs. And cancelled it on same day (Transaction id is [protected].) But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 2-7 days (For your reference i am forwarding your mail with this mail). Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible. Looking forward for your cooperation and quick response. Iam pasting the mail which i got from redbus after cancellation. Dear thota daniel aneesh joy, Your refund request for following transaction is being processed And the money should reflect in your account within 5-7 business days. Transaction id: [protected] Refund amount 459.00 Merchant: www.redbus.in Please quote your reference id: [protected] for any future communication. Thanks and regards, Payu on behalf of www.redbus.in Payu Was this information helpful? | |
Mar 5, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 Red Bus Customer Care's response Hi, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket id TP2K65511790. I understand that this experience may be causing an inconvenience to you, and I am truly sorry. We tried reaching in your registered number with no luck. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 17th January to the mode of payment used by you for this transaction. The refund for your ticket has been initiated from our end on 17th January to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 459/- • ARN No. or Refund Reference no.: [protected] Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above. A screenshot of the Refund Initiation from our end has been attached for your reference. I hope this response was satisfactory. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Thank you for choosing redBus. Have a great day! Take Care, Team redBuddy Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  | |
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And The Case Id Is 12808998...
Can You please Refund my Money As Soon as Possible
regards
ravi Shankar bera