[Resolved] Redbus — cancellation and refund

Sajeevan KN Swetha V

Address:

Redbus, Chennai, 600093

I had booked a ticket in redbus on 25th jan 2020 ticket number tp2u41111507 and i did not get the ticket until my call to customer care on 26th jan 5.58pm. I had to cancel the ticket but i couldn't do the same on 26th jan. So i raised a complaint with redbus customer care staff on 26th jan at 5.58pm for cancellation n refund request, were they asked me to check the cancellation policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th jan at 6. Pm post my complaint i got the ticket. Now that if you had sent the ticket on time i would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. New method of cheating customers.. Redbus staff then said contact bus operator kpn but they say contact redbus.. Customers are made to run pillar to post.. Pls help n ensure my ticket is cancelled and the amount is refunded to me.

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Apr 26, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jan 26, 2020

Updated by Sajeevan KN Swetha V I had booked a ticket in Redbus on 25th Jan 2020 ticket number TP2U41111507 and i did not get the ticket until my call to Customer care on 26th Jan 5.58pm. I had to cancel the ticket but I couldn't do the same on 26th Jan. So i raised a complaint with redbus customer care staff on 26th Jan at 5.58PM for cancellation n refund request, were they asked me to check the Cancellation Policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th Jan at 6.pm post my complaint i got the ticket. Now that if you had sent the ticket on time I would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. new method of cheating customers.. redbus staff then said contact bus operator KPN but they say contact redbus.. customers are made to run pillar to post.. pls help n ensure my ticket is cancelled and the amount is refunded to me. I had booked a ticket in Redbus on 25th Jan 2020 ticket number TP2U41111507 and i did not get the ticket until my call to Customer care on 26th Jan 5.58pm. I had to cancel the ticket but I couldn't do the same on 26th Jan. So i raised a complaint with redbus customer care staff on 26th Jan at 5.58PM for cancellation n refund request, were they asked me to check the Cancellation Policy in the ticket. I said i havent received the ticket and were is the customer's fault in that. Then at 26th Jan at 6.pm post my complaint i got the ticket. Now that if you had sent the ticket on time I would gave known about ur cancellation terms. Only post my call redbus guys sent the ticket and saying you cannot cancel the ticket.. new method of cheating customers.. redbus staff then said contact bus operator KPN but they say contact redbus.. customers are made to run pillar to post.. pls help n ensure my ticket is cancelled and the amount is refunded to me.

Verified Support

Jan 30, 2020

Red Bus Customer Care's response Hi Sajeevan,

Greetings from redBus!

As discussed on the call on 28th January 2020, we did check with our relevant team and as per the logs, e-ticket was shared with you on 25th January.

Hence refund for this ticket cannot be processed. Your understanding in this matter is appreciated.

Thank you
Team redBus!

Feb 14, 2020

Updated by Sajeevan KN Swetha V Ultimate Cheaters

Verified Support

Mar 14, 2020

Red Bus Customer Care's response Hi Sajeevan,

Greetings from redBus!

We regret the hassle. However, we checked with our relevant team and as per the tech logs, e-ticket was shared with you on 25th January 2020 at 16:23 PM. We regret to inform you that ticket refund cannot be processed as cancellation window expired at 09:05 PM on 25th Jan 2020. We request your kind understanding in this regard.

Thank you
Team redBus!

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Comments

Zakeer H

My ticket is not confirmed but amount is deducted from my atm card plzzz refund my money redbus plzzz urgent is there for me transaction id S2001191005562197446370 and transaction date 19/01/20 plzzz refund me fastly