[Resolved]  Redbus — Cancellation Issue

Hi Team,

This is regarding my issue with Redbus and Zing bus. I booked my ticket no (TR8A[protected]from Amritsar to Delhi on Thursday 14 July 2022 at 7:50 P.M. Redbus gave me information of the booking was confirmed and money has been debited but they didn't provide proper booking details like the bus number which is important for our journey. I tried to call the bus operator his name was Marshal but couldn't reach them by call and their WhatsApp was providing autoreply messages.

I came to the boarding point with my family at Guru Kripa Tour & travel bus stand. Mr. Amit person from the Zingbus side informed me your ticket was canceled at 7.50 P.M but I didn't get any cancellation confirmation information by zing bus or red bus. I with my family waited over there for more than 1 hour & there was no office of zing bus. zing bus members didn't have a proper dress code and I Card. This was the condition of online booking by Redbus. when I called Redbus customer support then they took the action to transfer our bus.

My family suffered from this and wondered what is happening because of Zingbus fraud activity. After that, they transfer our booking to the other bus without cancellation updates. I expected the best services from the red bus but I am disappointed in Redbus and Zingbus, why did they hire the local vendors who fool the customers.

After reaching Delhi Marshal who was the captain of the zing bus, he took my mobile and he opened the Redbus app and he gave a 5 rating for themselves, he was doing some things with all the customer mobile. zing bus was doing a fraudulent activity, they are working for rating. please take strong action then these issues never face by anyone in the future. I am not satisfied with Red bus or their vendor services, I will never recommend anyone to take your services, please take the action of fraudulent activity and break off providing the pathetic services. Please refund my amount as soon as possible and resolve this issue. All customers are suffered because you are making a fool of them by providing online booking and after that, you didn't resolve it with a refund to them.