[Resolved]  Redbus — cancellation not accepted

I had booked a hotel for 13th October and the ticket clearly mentioned that I can cancel up to 12:00 hrs of 13th October. However, I could not cancel in the app and I contacted Customer care over phone and he guided me to send a mail and I did the same. But I did not receive any kind of response from them and when I contacted them again on 14th evening, I was told that redbus did not get any mail from me. i had forwarded the mail that I sent on 13th and they refuse to cancel my ticket.