[Resolved] Redbus — Cancellation of ticket

prasantksahu

from Tenkasi, Tamil Nadu

Address:	560097
Website:	Redbus

I had a very unpleasant experience today. Purchased ticket from SMA travels through Redbus from Bangalore to Chennai and due to oversight the ticket date changed to 4th May instead of 6th May. When I contacted them explained my position they were reluctant to entertain my request of changing the date of ticket nor refunded my money. Therefore, in the process I lost Rs. 750.

I am sure this may not be the first of this type of case, hence there should be recourse left for refund/cancellation to the passengers.

Sincerely Yours,
Prasant Kumar Sahu
Phone: [protected]

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Jun 12, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Red Bus Customer Care's response Hi Prasant,

Greetings from redBus!!

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Comments

Ezhil Ez

from Mannarakkat, Kerala

Bus arrived after 1 and hours of supposed time.The conductor was very rude and abusive.They have no respect for the passengers and the treatment was very disrespectful and unpleasant.Remove this operator from your booking list

Nayan Rathi

from Hyderabad, Telangana

I booked bus ticket for May 1 incorrectly instead of May 8 on May 1.
Ticket no: TK5X76856698
PNR no:[protected]

I had contacted customer support but no reschedule/ cancellation provider and I had lost my full amount.

There should be cancellation policy for same date travel booking or reschedule to next dates.