[Resolved] Redbus — cancellation of ticket

Prasad Mandava

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500085

I have booked a ticket from hyderabad to vijayanagaram in the name of manasa mandava my daughter by paying through my credit card ending 9717 on 22nd march for travel on 23 rd march. I received a phone call from the bus operator on 23 rd march informing me that the service is cancelled and refund is initiated.
The ticket was booked by giving the mobile no [protected]. I have not received the refund to my credit card. I made a complaint and was given a reference no 7894305. Subsequently i received a mail informing me that my concern is resolved with ref :00d281kzya._5000l1z6qpl. After wards there is no response from red bus.
I tried to contact their customer support but could not get response as it is ivrs based system.
I request my complaint be redressed.

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Jun 9, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 21, 2019

Updated by Prasad Mandava I have not received any update from Red Bus till date .

Verified Support

May 07, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from RedBus!

Ticket ID - TN4N23832096

Sorry for the delay in response. We are sorry that the bus was cancelled by the bus operator due to unforeseen reasons. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future. We have initiated the refund on 7th May 2019. You will receive the refund within 7 bank working days. Thank you for contacting redBus. Have a good day.

Thank you for contacting us.
Team redBus.