[Resolved]  Redbus — cancellation of tickets

Address:	Darjeeling, West Bengal, 734001
Website:	www.redbus.in

I booked a ticket for two from Siliguri to Kolkata for 2/2/2018 after the payment was made I Realised the date booked was 1/2/2018. I immediately called the company's customer service located in Kolkata who informed me that I couldn't get a refund neither they could modify for 2nd Feb 2018.I had to book another ticket for 2nd Feb but I would like a clarification from the redbus why can't they simply modify my booking and change for the next day it was a genuine mistake from my side and I acknowledge that but I was not asking for refund but to change the travel date which redbus customer service denied. What would the company do regarding this they could charge a cancellation or modifications fee but to simply say it's non refundable does really make me feel sad that my hard earned money has gone for a company that boast about giving excellent customer service and outstanding travel service.
Hope redbus management handles it more appropriately and does something regarding their date modification .