[Resolved] Redbus — cancellation policy

[Resolved] Redbus — cancellation policy

S [email protected] from Muluppilagadu, Kerala

I booked a ticket from bangalore to coimbatore on 11th march in kavi travels for 9:30 pm bus and i wanted to cancel it because i decided not to travel. When i contacted the bus operator they said they cannot cancel the ticket and asked mw to check the redbus. I called the customer care and asked them to cancel the ticket but i got a ridiculous reply them that according to policy they cannot cancel it. It happened at 6 pm but still i have the time for next two hours to cancel the ticket and they said they don't have the policy to cancel. Such a ridiculous and # service it is. I used to travel in redbus and now i seriously hates these travels because of their irresponsible attitude. Was this information helpful? No (0) Yes (0)
Apr 11, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 11, 2018 Red Bus Customer Care's response Dear Sathya, Greetings from redBus.in! We sincerely apologize for the inconvenience caused. We request you to please share us the ticket id or complaint reference number to us on [protected]@redbus.in and we shall look into it on top priority. We request your co-operation in this regard. Regards, Team redBus.
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Umesh0706

from Chennai, Tamil Nadu

I have booked a ticket from bangalore to chennai on 27th feb 2018 but my bus operator cancelled the bus and he said that he will refund the whole amount over the call. I contacted the red bus customer care they also confirmed the same. But still now I did not get any refund and if I call redbus customer care the call is not connecting from 2 days.