Redbus — Cancellation/ Refund policy

Redbus — Cancellation/ Refund policy

A Ann16112 Sep 12, 2022 Sep 16, 2022 This thread was updated on Sep 16, 2022

Booking the bus from Singapore - Malaysia and need to reschedule since I have family issues. I try to call Redbus immediately but cannot reach them. The line is always dropped. So I need to book the new ticket after the previous ticket 2 hours. I just can reach Redbus via call when I arrive KL. After checking, they said that if I want to reschedule I need to do so before 12 HOURS and if I would like to cancel the ticket I need to do that 3 HOURS before the journey. It’s ridiculous as I attempted to find the assist from them when I cancelled the ticket on the app. Also, how I cannot reschedule 1 hours before the journey if I have unexpected problem like that? We always need to plan everything before 3 HOURS based on this ridiculous policy??? Even I tried to explain for the agent in the CS line that I have unexpected issues but she still insisted that we need to follow the Redbus policy. The worst CS I ever had. Thanks Redbus for creating this policy. Was this information helpful? No (0) Yes (0)
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Red Bus Customer Care

from Bengaluru, Karnataka

Sep 16, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.