[Resolved] Redbus — can't board bus due to service, provider not provide bus number conductor contact number

ghanashyam.rs

from Haldia, West Bengal

Address:	Cuttack, Odisha, 754021
Website:	[email protected]

I have booked online ticket from bhubaneswar to kolkata, on red bus service, ticket no; tka[protected], pnr ; a2fe57dr, schedule departure was 02.10.17, mobile no : [protected]
9:00am, at 7am 2.10.17 i have call to[protected], for bus details but they reply me that"before 1hr of departure you will get details". Share a phone no.[protected] to contact, i have tried several times but no body responds. I have not received any massage regarding bus details.
There for couldn't board bus for kolkata, missed my office on 3.10.17
Request you kindly revert my money pl. Don't harass customers through careless service provider.
Regards
Ghanashyam sahoo
Ghanashyam. [protected]@rediffmail.com

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Nov 18, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Red Bus Customer Care's response Hi Ghanashyam,

Greetings from redBus.

Ticket ID - TKA[protected]

We regret the inconvenience caused. We're checking this issue with the concern team and will get back to you with an update at the earliest.

Thank you for contacting redBus.

Team redBus.

Verified Support

Oct 06, 2017

Red Bus Customer Care's response Dear Ghanashyam,

Greetings from redBus.in!

Ticket ID : TKA[protected]

Further to our telephonic conversation, we would like to inform you that a strict necessary measures are taken to avoid such mishaps. Also, we have initiated the refund of Rs.495/- on October 06, 2017 and the same should reflect in your bank account in 7 business days from the time of initiation as per the standard banking procedures.

We thank you for your co-operation.

Regards,
Team redBus.