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[Resolved]  Redbus — Can't get in bus

I got a ticket from begusarai to Patna travelling on 4th july 2020, I was provided 2 mobile numbers by red bus, and any number was not responding to calls, then I made 3 calls to red bus customer care, as they were also unable to contact the bus and they didn't have bus location too, so customer care executive named Basant told me to have another option, so I didn't get bus, as it's your responsibility to get me contact with bus and you didn't do that. So kindly make refund of my money. Thanks.
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Jul 6, 2020
Complaint marked as Resolved 
Customer care executive called me and asked about my problem and after that they assured me to solve problem within 5-7 working days, and amount get transferred today.
Jul 06, 2020

Complaint Status

Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2020
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We regret the inconvenience caused. The full refund of Rs 450/- on your TP7Z9804407 has been initiated from our end on 6th July 2020 and the same will reflect in your account within 5 to 7 business days.

Thank you for choosing redBus!

Team
redBus

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 
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    Red Bus
    Customer Care Service
    Customer satisfaction rating
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    Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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