[Resolved] Redbus — change seat allocation without notice

Rainbow 彩虹

Address:

11900

I hate to take bus by seating last row and will never buy if only left last row.
When i buy ticket is swat number 17 & 18, at the end when we got the ticket seat number become 26, 27 which is last row!
This is first time i experience change of seat allocation without informing us!
This bus is under company starmart.
Bad experience for me to travel along from singapore to penang.
I just wonder if the staff are swop the seat for their relative for better and comfortable seat! The 2 guys that took my seat number cane with only home printed paper with hand writing of seat number 17 & 18!
This was terrible and i would like to warn each of you to check your seat number in future before leaving their office.
Ticket id - sgmcf18063949

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Dec 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!

We are sorry to hear about your poor experience. We have escalated your complaint to concerned team. We will share an update with you in 1-2 business days.

Thanks,
Team redBus

Verified Support

Nov 24, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We would like to inform you that our relevant team tried reaching you on your registered contact with no luck. We request you to share an alternate contact number or a convenient time to us on [protected]@redbus.my and our relevant team will get in touch with you accordingly.

We thank you for your co-operation.

Regards,
Team redBus.