[Resolved] Redbus — changing the bus and seat numbers

Skv Builders

from Tirupati, Andhra Pradesh

Address:

Guindy, Chennai, Tamil Nadu

We booked a ticket from chennai to coimbatore on 14th march 2019. Through red bus app in swamy iyyappa travels. Time of departure was 10.30 pm. We were informed at the last moment that the bus is not operating today so you should travel in the bus starting at 9.45 pm. The seat number also changed at rear most of the bus instead of my middle seats. We asked them to change it at middle. Uprubtly they dropped us at the midway at 10.30 pm. Even they have not made refund of the fare. We both are ladies. What we can do.

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Apr 21, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

Thank you for contacting us.
Team redbus.