[Resolved] Redbus — Charged card even though their website indicated error in the transaction

fyniac

Website:

www.redbus.in

Date of incident: Nov 22nd, 2016

Description:
I was booking a bus on redbus. I went to pay for the bus tickets and when I went to try to go ahead with my purchase, I received an error message indicating that the transaction was not processed. So I made another attempt and I received the same error. I then went to book another ticket instead. I later found out that I had actually been charged for the redbus tickets, but that they would not refund me of the amount. I also had to wait over a month before they replied about the outcome of the complaint, they replied on January 9th, 2017 with the formal resolution.

Desired outcome:
For them to refund the erroneous ticket purchases based on their website errors.

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Feb 10, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Red Bus Customer Care's response Dear Customer,

Greetings from redbus!!

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.