[Resolved] Redbus — charged me twice for a transaction and not returning money

Sheetal Dhumal

from Bengaluru, Karnataka

Website:

Redbus.in

I booked a ticket with redbus for rs 580 and the money was deducted twice from my account. But they are still not ready to refund me my own money. I have done about hundreds of calls and every time they come up with some # excuse and keep postponing it to next 7 days.

Trust me, they have the worst customer service ever. I will prefer taking a flight than ever open their app again. They are a set of losers who have no idea how to handle trivial issues like refunds.

Screw your pathetic service redbus.

Was this information helpful?

No (0)

Yes (0)

Jun 3, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.

We’d never want our customers to experience anything as such. Please share the registered email ID along with the concern in details to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus.

Apr 25, 2018

Updated by Sheetal Dhumal Oh really? So why don't you really WORK on the issue instead of writing this illogical apologetic mails. I bet that will help you gather better customer satisfaction. The issue number is TM4H91930442. Please put all your heads in solving this rather than anything else.