[Resolved] Redbus — cheated us by giving different bus | |||||
We booked sky bus a/c seater bus from pune to indore for 3 nov, 6:45 departure time. I reached at stop before time & called at provided numbers almost 20 times, no response. Later by asking with nearby travel office of other transport, got info that the bus standing with name "neelkaml minglani" is the your bus. We were cheated, on redbus portal we booked sky bus, but got different bus. 2. Bus has no space to put luggage & every one was asked to keep luggage on aisle. When we boarded, aisle was already full & we didn't find space to put our luggage. 3. We noticed lot of people didn't get the bearth they booked. Seat numbering was was wrong. One of the passenger booked sleeper seat by paying 2800, & she got seater seat. 4. Bus has no charging sockets, lots of seates were broken & were tied with pillars. Is this how customers are cheated, looted & explioted on festivals? Was this information helpful? | |||||
Dec 21, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 09, 2018 Red Bus Customer Care's response Dear Gaurav, Greetings from redBus ! We truly regret the poor experience. In order to look into it and assist you further, we request you to share ticket id / PNR with us at [protected]@redbus.in . We will work on the complaint post receiving requested details. Awaiting for your reply. Regards, Team redBus Verified Support Nov 20, 2018 Red Bus Customer Care's response Dear Gaurav, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the issue faced for your ticket no. TMBM21830156. We understand that the poor bus quality during your journey would have caused an inconvenience to you, and we are sorry for the inconvenience. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future. As discussed on call with the passenger, in hopes of compensating for the inconvenience caused, we have credited Rs. 762/- to the mode of payment used by you for this transaction. The amount has been processed from our end on 13th November, 2018. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Once again, we thank you for choosing redBus and hope you accept our sincerest apologies. Thanks, Team redBus | |||||
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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My self Yogesh Raul
I booked Non Ac Sleeper Damodar Tours and Travels but red bus company booked ac sleeper Sharma Travels which is not booked by me .why we can change dission
Without my permission.if we can not manage proper booking please closed u r company red bus
Thanks & Regards
Yogesh Raul