[Resolved] Redbus — Cheating by red bus in conivence with bus operator

Navratan Mehta

from Bengaluru, Karnataka

Website:

redbus.in

My son with his wife & two sibllings had been on pleasure tour to jaisalmer from surat, on return he had booked bus ticket for jaisalmair to surat in sleeper coach for dt 04/11/2016 to his surprise the driver said that you will have to change the bus at barmer on asking he said we dont know anything on reaching barmer he changed the bus and gave a shocking news that again you will have to change at vadodra in this tension the could not sleep, and pleasure disaapeared in this tenssion, on calling to given number of devaltravels -[protected] the person started using rough language .
i think in peak period this redbus & these type of travels togather they cheat travellers thinking that no one will complaint.
on redbus customer service number you will get reply due to heavy load of calling line is bussy please visit website.they are keeping healpline number only for eye wash of govt laws.

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Dec 9, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Red Bus Customer Care's response Hi Navratan,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.