Redbus — cheating consumers by sneakily making them buy insurance

Geethanjali_g

from Bengaluru, Karnataka

Address:

Redbus is a online business, 560076

The redbus website, when booking tickets asks or passenget details. on entering the information, the user presses next to go to payment details. But what many miss, and inspite of being a frequent user of the website i forget is that i can scroll below the user information and there hidden lies their scam to sell insurance. the option to buy insurance is set to yes by default. This option is given in such a place so as to make most passengers miss seeing this.
they collect 15rs for an insurance which is not worth the paper it is printed on.

i have complained to the redbus customer care once and they refunded the 15Rs. but the cheating continues. i just finished booking a ticket again and inspite o[censored]sing the website often its difficult to remember to choose no for insurance.
Shouldnt "No" be the default option until i choose to buy. why are they not asking for confirmation before adding insurance to my bill amount.
My conclusion is redbus is intentionally cheating customers of their hard earned money.
I have decided to take my business to other bus aggregators like paytm or even book directly in the service providers website.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Red Bus customer support has been notified about the posted complaint.

Related Red Bus reviews

View all 3899 Red Bus Reviews

Comments

krullzit

from Kodungallur, Kerala

Jan 29, 2023

Redbus cheating customer by taking insurance which they don't oblige. I had booked a ticket for my daughter from Hyderabad to Bengaluru on 28 Jan 23, tkt no TS2R26107200. Had also added the Redbus assurance for Rs 19. The operator cancelled the bus and I was not provided an alternative. The money is refunded even though I wanted a ticket for the next day instead of a refund. As per the insurance money collected, there was no response. On calling Customer care they are backing out saying I had taken insurance from Acko, which must have underwritten the insurance. Demanded a call from their supervisor but no call so far. All such aggregators are taking insurance which may or may not be supported. Imagine collecting 15-30 rupees from thousands o[censored]nsuspecting customer and saying they are not responsible. Appropriate authorities should look into these practices and punish those responsible including the owners who are minting on our behalf. Will update this once it gets resolved. Think twice before taking such insurance.
Group Captain S Kundu
Indian Air Force