Redbus — Cheating in the name of advance booking of bus

Jps120423

from Patna, Bihar

Apr 12, 2023

Website:

s.redbus.com/94vixvv

Yesterday, I had got booked two seats in the name of Sh.Shiv Narain Singh and Sh. Ranjeet Singh for travel from Delhi to Darbhanga. My family members were already on the way to catch the bus for travel today at 14:00pm, however, I received message through whatsapp that my bus has been cancelled.

This is not fair. This is cheating and my family has suffered a lot in such scorch summer time. Despite knowing the fact that a very old man is the passenger for captioned travel, cancelling bus abruptly is cheating and unnecessary harassment for no fault of common man.

I am going to lodge an FIR against this deliberate fraud.

I reserve the right to be commensurately compensated by the company for causing such mental and physical agony to my family members for no fault of theirs.

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Comments

Red Bus Customer Care

from Bengaluru, Karnataka

Apr 13, 2023

Verified Support

Hi,

Greetings from the redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Customer Care

from Bengaluru, Karnataka

May 1, 2023

Verified Support

Hi,

Greetings from the redBus Team!

Thank you for reaching out regarding your ticket number TS5C11990833.

As informed, We understand how troublesome an experience it has been due to the delay in refund. We are happy to initiate Rs.187.95/- back to the bank account as a goodwill gesture from redbus.

Below are the refund details:

Refunded Amount: Rs.187.95/-
Initiated on: 28th April 2023
Source: NEFT details shared

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. If you do not receive this amount within the expected time, please reach out to the bank customer care team.

Thank you
Team redBus!