[Resolved]  Redbus — cheating!1

Address:

Gurgaon, Haryana

Hello, This is pranav harihar and i booked 6 bus tickets (amounting to Rs. 10200) through red bus on aug 14 2014. The details are as follows: Bus operator:Apple bus service Route: Katra-Delhi Date of travel: Aug 16 2014 Ticket deails:Ticket no: TG9B34475874 PNR no: NA2PNK No. of sleeper berts: six (6) I booked this ticket for AC sleeper and as i had kids and female passengesr so i booked all the tickets for front seats. When i reach at the boarding point i found that the AC of the bus wasnt working. also i was allotted all the back seats despite of the fact that all the front seats were lying vacant and i was the one who reserved them. Bus operator didnt give any reason for AC not working as well as alloting back seats. I had no option but to travel on the allotted seats and because of this all the female passengers and kids are seriously affected. They have vomiting problems and sickness.after coming back on august 17 2014, i immediately mailed red bus customer care regarding teh incidence and asked for teh refund. The complaint No is:10870761 I got a mail from there side saying that my complaint will be resolved in 3 days. Its now almost 13 days since i registered the complaint but i never heard from them till yesterday> when ever i contacted them it was told to me that someone will contact in 24 hrs. but obviously no one did. yesterday i got a message from red bus saying that the case is closed. when i contacted them they informed me that the case is closed and no refund will be given. whereas im in contact with other passengers from the same trip and came to know that those who have less no. of tickets like one or two have been given refund. but as my number of tickets are more (ten) red bus and operator doesn't want to accept the complaint.because of that journey all female and kids were sick and spent on medical expenses too. Now im in no mood to spare red bus and want to have my money back in all conditions.The details of the bus thru which i travelled are: Bus number: 4628 ashok travels bus operator: manoj ([protected])