[Resolved] Redbus.com — Bus Booking

CAKeerthy

from Chennai, Tamil Nadu

Address:	600015
Website:	www.redbus.com

A bus booking was made from our trip from Chennai to Coimbatore vide YBM travels. Booking reference of Redbus.com is Trip ID: TJDS88832942 where the bus had a travel time of 8 hours scheduled to reach by 7am in the morning.The bus broke down in the middle at 2am in the morning, we were not informed about this until 7am in the morning (by which time we should have reached the destination) by which time the driver informed that the bus cannot be repaired. We were not given any idea on the replacement or were not informed if we need to get a separate bus until 8am. Only by 8 in the morning, we were informed that there is a alternative bus arranged. We contacted redbus on this issue but they could not resolve this issue immediately and promised to get back on this delay in 24 hours time. We finally got the alternative bus after 7 hours of breakdown and reached the destination only by 4pm in the evening which is more than 8 hours of delay in reaching Coimbatore. I was happy that an alternative was arranged but i would like to put the following complaints as below,
1. Had we been informed about this delay in the morning, we could have arranged for an alternative ourself
2. We had a scheduled plan in Coimbatore from morning but we were not able to reach on time. we had made hotel booking amounting to Rs.4500 in a separate hotel but had to cancel due to this issue that we were delayed so much
3. We paid Rs.6535 for 5 members, just that we could not reach in the morning we spent more than Rs.2500 for lunch, breakfast and dinner in addition to the bookings we had to cancel in Coimbatore.
4. We had absolutely no response from the Travels or even a small apology for the delay. Redbus.com in return are not willing to give any refund/cancellation fees nor arranging for any kind of favor for the amount spent by us.
5. We were taken for granted and treated ill by both the travels and also redbus.com for this drag

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Jan 10, 2017

Complaint marked as Resolved

The Issue is not yet resolved, I did not receive a call, I did not get an e-mail. How come this shows resolved? Please give a resolution or a reason why this should not be taken in to a consumer court vide a legal complaint

Red Bus customer support has been notified about the posted complaint.

Jan 05, 2017

Updated by CAKeerthy Reference to this e-mail by telephone number used for booking is [protected] and e-mail ID is [protected]@ymail.com

Verified Support

Jan 13, 2017

Red Bus Customer Care's response Dear Keerthy,

Greetings from redBus!

This is in regards to your complaint about ticket number TJDS88832942.

We regret the inconvenience caused during your journey from Chennai to Coimbatore on December 30, 2016. We escalated your complaint to the bus operator. Bus operator confirmed that the bus broke down due to unpredictable circumstances. Refund is not possible as the passengers completed their journey.They have conveyed their apology for the same.

However, the operator confirmed that they managed to arrange an alternate bus. And all the passengers had reached the destination safely. Therefore, the bus operator has refused to initiate refund against aforementioned ticket number.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.