[Resolved]  Redbus — Complaint about redbus outstation cab service (Hira travels)

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.redbus.in

#redbus worst experience ever... We booked a tempo traveller from noida to dalhousie through #redbus and #hirataxiservice the traveller came 4 hrs late... The driver was a complete #... I guess had some mental problem as well... Not in his proper senses (Not drunk but something wrong, maybe some other addiction)...in the first hour we got the first surprise when this # driver hit a vehicle twice because he was busy checking his facebook... Then he stopped around murthal for his dinner and then we get the news that his travellers self is not working so it can not start... Then with the efforts of some dhaba people (Those were his friends, we got to know later) finally he was able to start the traveller and we again started for dalhousie... After 15 mins the # realised that he has left some change at the dhaba and all of a sudden he took you a turn and start driving back on wrong side on highway at a speed of 60 and after reaching back to the dhaba... Then in between he was also trying to trap us and trying to park the tempo traveller at dark places... And when we objected about the same he was not interested in taking us anywhere and he said us to step on karnal road at 3 a. M. Also don't know from where but he brought about 7-8 men and started creating a scene. We were 6 female member, 2 male and 3 kids in the traveller, we found this guy planning for something worst... When we complained about the same to #redbus and asked for help or replacement of vehicle... There executive told me that we are just a travel booking platform and we are not responsible for the same & same was the response from the operator #hirataxiservices... It was a horrible experience and now it's been 4 days i am behind #redbus for my refund and they are least bothered.