[Resolved] Redbus — complaint about timing mismatch of redbus message and travels message

premchand tanguturi

from Savantvadi, Maharashtra

Website:

Redbus.com

I have booked a bus from pune to bangalore in rebus.com for srs travels redbus gave me tracking location and timing as 6 pm bus the srs travels guy called me and told that the bus was at 5.25 pm only and they are leaving because i am not at bus station at 5.30 pm and the message from srs travels came very late after the departure time. There is no time for me to reach the bus station on time. So what should i do and whom i should blame for the missing of my bus. You can see the proofs for the below screen shots.

+2 photos

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Mar 2, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Red Bus Customer Care's response Dear Premchand,

Greetings from redBus!!!

We deeply regret the inconvenience caused. We have escalated this to our bus operations team to investigate it. We will update you at the earliest.

Please feel free to reach us at [protected]@redbus.in for any help in future.

Regards,
Team redBus.