[Resolved]  Redbus — Complaint Against Suhas Holidays from Miraroad to mangalore bus.

My Dad who is a Senior Citizen aged 72 is travelling today from mumbai to mangalore, I had booked him bus from Mira Road and the operator is Suhas Holidays which had mentioned
Bharath Benz AC sleeper in the ticket Itself that is the main reason i have booked the ticket for him for a comfortable ride, the pickup time was 3.30 pm but we got a message that the bus is delayed by 2 hours and that is fine but later at 5.15 they call us and tell us that we cannot pickup from miraroad and told us to come to a place which was 15 kms away, Please tell me what is this and a senior citizen was told to come so far from the pickup point,
Later we came to know that that bus is totally diffrent and it is not what was mentioned, they have sent a old bus which makes AC noice inside and not at all comfortable and the fair was 4000 rupees, i want redbus to take immidiate actions on this and want justice to my father he initially has back pain and due to this very very poor service and fraud about showing other bus and sending other which is totally not acceptable.
Please revert back to me with the solution for this problem. This is totally not acceptable.

Trip Id-TS5X26176287