Redbus — Complaint for not getting timely refund on unsuccessful booking

Address:

Mumbai

Reference: Details o[censored]nsuccessful booking:

Date of booking:[protected]
Date of scheduled journey:[protected]
Train: Black diamond express (Howrah to Durgapur)
Mobile No. [protected]
Email id: soma.[protected]@gmail.com
Amount: Rs. 765/-

With lots of frustration, we would like to inform you that an attempt to book a train ticket (details given above) was made through your portal. The payment was deducted but due to issues at your end the ticket could not be booked. It was assured from your end that the money would get refunded within seven working days which expired on 3rd May, 2022. Unfortunately, till date we did not get back the money which has raised a serious doubt on the goodwill of the company.

I have decided never to book my ticket through your portal in future and would share my horrible experience with my friends through social media unless you take up the matter seriously and do the needful at your end immediately to refund the money back.

Regards,
Soma Roy (wife of Mainak Roy)