[Resolved] Redbus — Complaint of Deficiency Service - Red bus Booking - Hosur to Chennai on 4.12.2022 at 01.00 PM ( 13.00Hrs)

[Resolved] Redbus — Complaint of Deficiency Service - Red bus Booking - Hosur to Chennai on 4.12.2022 at 01.00 PM ( 13.00Hrs) - Ticket No: TRCH34918

B Balavivekanandhan Dec 28, 2022 Feb 21, 2023 This thread was updated on Feb 21, 2023

. On the said date we have booked a ticket in your red bus from Hosur to Chennai on 04.12.2022 at 13.00 Hrs with Ticket No TRCH34918771. We were waiting at Hosur boarding point on time at 13.00 Hrs. We we're waiting at the boarding point for 2 and 1/2 Hours ( upto 3.30 PM) and the due to no lack of communication from red bus or the UST travels we were forced to look for alternative arrangements for our Hosur to Chennai Journey. During our wait more than 2.5 Hours no bus turned up and no information was made available by red bus or UST travels. After considerable inconvinience and we managed to reach Chennai only at late midnight. Being senior citizens, we went through torcher because of your unfortunate lack of proper bus service. We request you to refund our ticket amount along with suitable compensation for our discomfort and torture. In case of your failure to do this, we will be constrained to go to consumer forum and media forum redressal Dr. V Anandha Moorthy [protected] [protected] Was this information helpful? No (0) Yes (0)
Mar 28, 2023 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Feb 15, 2023 Red Bus Customer Care's response Hi, Greetings from redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Thank you Team redBus! Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. Verified Support Feb 21, 2023 Red Bus Customer Care's response Dear Balavivek, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TRCH34918771. I am Asha and I am here to assist you. We understand how troublesome an experience it has been due to bus delay. Please be rest assured, the feedback has been registered and sensitized with UST Bus to prioritize our customers for a hassle free journey. As shared during our phone conversation, the bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus Below are the refund details: Refunded Amount: Rs.2310/- Initiated on: 21st February 2023 Source: Back to the payment moder If you do not receive this amount within the expected time, please check the previous statement/unbilled transactions before reaching out to the bank. Thank you, Team redBus
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