Redbus — complete details not provided on ticket

Address:

Ghaziabad, Uttar Pradesh

I have booked a ticket for a travel from "Anand Vihar" to "Muzaffarnagar" on 13 may 2015 for time 5:00 PM. I booked the ticket on 13 my 15 at 2:45PM. My Ticket No. is: TH6B79992894 It was a UPSRTC bus. But i could not find any information regarding assembing point or any bus No on the ticket. Assuming that i have booked the ticket from anand vihar to muzzaffarnagar; i reached anand vihar & went to all the inquiry booths & showed my ticket, even they could not tell from where i could get that bus. i even asked many bus drivers regarding this, even they were clueless. In all this confusion, i missed my bus & could not locate the bus . After reaching home, i thought to cancel my tickets, but system did not allowed me to do this. I dont really understand how this 'RedBus' service is running, i even gave multiple calls at customer care no. '[protected]' but the call was transfered to executive but they never answered the call. This is utter nuisance creating panic & confusion all around, i have never seen such pathetic service from any Online portal except 'RedBus'. I want my complete money back i.e Rs 384. This was the first time, i used REDBUS service & i believe this would also be my last. I would also ask my friends not to use such pathetic services. Akhil Jain Email id: [protected]@gmail.com