Redbus — Conductor used abusive language and attempted to physically abuse

Redbus — Conductor used abusive language and attempted to physically abuse

K Kishore kumaru from Chennai, Tamil Nadu May 26, 2022 Jun 7, 2022 This thread was updated on Jun 7, 2022

This is Dr. Kishore Kumar from Chennai. I travelled from Coimbatore to Chennai on 26/05/2022, 9:30 pm in A1 Travels bus number TN66AH6825. I had a shocking and very offensive experience with the conductor. Although I was on time to the boarding point, he refused to share the location and used abusive language stating me to cancel the ticket. After I boarded, on further argument, he attempted to physically abuse me. I would like to escalate this to a police complaint discussing with my lawyer. Kindly respond from your side. Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Jun 4, 2022

Verified Support

Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Red Bus Customer Care

from Bengaluru, Karnataka

Jun 7, 2022

Verified Support

Dear Ananya,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR[protected].

We understand that your experience during the journey fell short of expectations due to the bus operator issue. This is definitely not the experience we want for our customers. Your feedback has been shared with A1 Travels so the quality of service can be improved.

We made two attempts to speak to you on 87XXXXXX42 to share the update regarding your query.

Stay safe, stay healthy!
Your redbuddy