[Resolved] Redbus — creating fraud in cancellation of ticket and suffered through back illness

Shahnawaz Rehmani

Address:	Banglore, 560008
Website:	Redbus.com

I travelled on 7th mar night
My journey was harsh.. Seat broken also making loud scratching noises... I got my back pain... Paid ₹*

I cancelled the ticket for next journey for 11th before company policies.. Didnot get the refund

Fraud customer support agents
Saying refunding full amount refunding partial amount...

Management cases no...

Your reference number for query is 13437921

Your reference number for query is 13437944

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May 11, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Red Bus Customer Care's response Dear Shahnawaz,

Greetings from redBus!

Thank you for your time on call. As discussed, we believe the concern has been resolved with your consent.
Adding to this, we have duly noted the feedback shared with us and rest assured that the same will be looked into to ensure such instances are not repeated in the future.

We look forward to serving you better in future bookings with us.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!