Redbus — Customer Service is pathetic

Address:

Hyderabad, Andhra Pradesh

Y'day I travelled from Hyd to BLR and booked ticket via RedBus. when I did not see bus ontime at boarding point, i called Redbus customer service and 3 times they disconnected after going thru automated msg and choosing option. This is pathetic service from them. Need notjust improvmnt bt decipline