Redbus — date just changed automatically and booked wrong ticket. denying for cancellations

BISWA JIT

Address:

Bangalore, Karnataka, 560068

Hi,
I was searching to for bus to Chennai on 25th. From the available options I choose one and booked. But later I found that the one I booked is a day after. I tried to reschedule again got the same ticket. And the customer support refused to cancel the ticket as well.
On investigation I found a severe bug. Once I select the date it changed on further step. And resulted on wrong ticket booking.
Please find the attached screenshot

+3 photos

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Red Bus customer support has been notified about the posted complaint.

Jan 15, 2020

Updated by BISWA JIT How it can be resolved without any comments

Jan 15, 2020

Updated by BISWA JIT Please ignore the above comments.

Jan 15, 2020

Updated by BISWA JIT Here is one more examples. In the help tab its showing ticket on 25th, but in detail its showing 26th

Verified Support

Jan 17, 2020

Red Bus Customer Care's response Hi Biswa,

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern, we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

Jan 19, 2020

Updated by BISWA JIT Hi,
Share the details since yesterday. Not yet got any response