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[Resolved]  Redbus — deducted cash is not refunded

I had tried booking a ticket on redbus on 1st oct 2017. Cash was deducted from my bank account, but the ticket was not booked. I received an sms: (Dear customer, we noticed that you did not complete your booking with us for your bangalore to kottayam trip.). Please help in getting the cash refunded.
From: bangalore
To: kottayam
Date of journey: 2-oct 2017
Bus: sam tourists
No of passenger: 2
Amount deducted: 1400
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Nov 5, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We are really sorry for the inconvenience caused. We request you to provide the registered email id, mobile number, transaction id and date of the transaction to look into the concern.

We are awaiting your revert.

Regards
Team redBus
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