Hi, I have booked the ticket from Gooty to Chittoor (Ticket Number:TR[protected] and PNR:26111) via redbus(Bus operator: Om Sao Tours and Travel), when i booking the ticket it say it will take utmost care on the safety.
1. When i booked the ticket, it mentioned that the bus will arrive at 12:30 AM but arrived at 4:00 AM (in gooty) which made to wait for 4 hours in national highway, because the bus has not come to the town bus stand
2. Tried to reach bus operator but not answering the call and bus drive number is swicthoff
3. I booked U6 seater (Sleeper) in redbus but given another seat, when i request for my seat, they told to take another seat otherwise get down
4.When i booked the ticker in redbus it shows that covid check will down(i.e., thermal check, Covid certificate, Sanitization, blankets and other amenities will be provided) but most of the services is not provided.
5.When bus got breakdown at 6:00AM, i got msg from redbus thank you for the journey even though journey is not completed and unable to reach to the customer care as the services is completed, even though i am in the middle of the journey
6. When i mentioned that breakdown has happened redbus customer care requested to wait for 48 hours, that means i need to wait for 48 hours in the breakdown location?? and when i request for callback, they told to wait for 1 hour for the call i have any services provider who told to wait for 1 hour
7. they mentioned to search for alternative bus on your own then what is purpose of redbus??
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