[Resolved]  Redbus — Deficiency of service and misleading of passengers

Hi
I want to submit that I booked four berth vide ticket no. TS6G27894087 & Pnr no. TS[protected]UDMY/293754/Durg - Patna, from Raipur to Patna and got allotted LB03, 04, 05'06 after paying a hefty and unreasonable price by redbus. I boarded the bus on 19/05/23 from Raipur bus stand and bus was for Patna Danapur. When bus came it was very dirty and interiors was in delaphidated conditions from which I got injured as well.

The sufferings did not ends here it got more severed with passing of time. For you kind information bus never goes to Patna bus ticket is booked for Patna. Before 200 kilometres of patna passengers are shifted to one small congested travellers van to Patna even if passengers have booked AC sleeper berth they are forced to sift into travellers 12 seater bus. The bus conductor Mr. Raju told that bus never goes to Patna their usual practice are same as above. I was travelling with my wife and two kids of 7 years and 14 years got I'll due to reckless approach of operator and RedBus, if bus doesnt go to Patna how Redbus allowed us to book ticket for Patna. It's a grave fault on the part of Redbus.

During night time bus conductor allowed local passengers to board bus for earning money. They encroached our slippers berths against our wish and our privacy and comfort both were compromised giving a sense of travelling in a hell like condition.

I am attaching the pics of people encroaching our slippers berths at the night time which goes through out journey.

I have reasonable believe that Redbus in connivance with Naveen Travels is misleading and cheating with passengers. I hereby warn you to blacklist or remove Naveen Travels Raipur to Patna routes from your platforms and compensate me with an amount of Rs. 20000 for mental agony and harrassment occured due to deficiency of service on your parts or else will file a case against RedBus and Naveen Travels in appropriate Consumers Dispute Redressal Forum and you will be solely responsible for the same.

Santosh Kumar, Advocate
[protected]