[Resolved]  Redbus — Delay inspite of primo service and misbehaviour of operator

I booked the RS travel service from delhi to faizabad from red bus services, bus was about deprt at 9:05 pm from the boarding point akshardham as per my booking details.
But operator told that bus will depart from mayur vihar extension (near ceown plaza, pillar no.132) without any written information.
However bus reached at pillar 132 at 9:15 pm and they told it will start around 10:30 without any reason/breakdown, after requesting they start bus at 11:20 pm (2:15 hours delay from departure time)
Due to this we are reaching our destination late, i complained 2 to 3 times to redbus customer care but no proper action has been taken by them/bus operator.
Inspite of being delayed they were picking the passenger at every stop in lucknow and this bus is so called non stop bus.
Again i discussed with redbus customer, they assured us that bus driver will not delay anywhere now and apoloizes with me.
But again bus stopped at their stopping point for rest and the stoppage was about 20 min and the same was said by bus operator but now more than 45 min has been passed and there is no readiness of bus starting.
They were late at boarding point because they were filling vacant seat offline in less rates.
What the redbus is doing for their customers ???
Online customers are paying higher rates for primo bus and expect timely departures and destination time but inspite of many complaints bus operator is running and stopping bus as per his comfortability and without care of passengers time, money, value.
Even if ask to driver why delay, they are not talking in proper manner .
We are booking redbus for getting insulted while asking question which is not as per rule ?
Are we paying this much money because of this ??
Is only saying sorry to customer is the policy of redbus ?
Because if red bus is really taken care then bus operatorwould not be doing this in all journey.
This is the worst service i have faced with redbus and more importantly we are not able to ask the operator and not able to request because of their rude behaviour.
Thanks a lot redbus for giving this worst service