[Resolved]  Redbus — denied refund

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I booked a bus (Yellow pedal) through red bus from delhi to kanpur for 26th october, 2019 11:20 pm from akshardham metro station for amount rs.4095 for two people. I was having only a ticket with bus details.
I reached the boarding point at 11:pm, but still didn't received any intimation message or call either form driver or from operator, even the contact no. Which is shared within the ticket is not answerable everytime i tried. At the same time i was contineoulsy calling to red bus support but they also didn't respond to a single call. I was shocked with such kind of behavor from them beacuse i am not having proper details of the bus with the driver as well. I was there there till 01:15 am waiting for the bus at the same location but still didn't received any call/message from driver's end even no one was reponding on the shared contact no. To the call. After this unexpected and irresponsible behavior from red bus and yellow pedal, we booked ola outstation for kanpur.
After facing such annoying and rediculuos behavior from red bus and yellow pedal, i calledup the red bus support team in the morning to raise the comaplaint againt the same incident and requested to refund my ticket amount, in retun they asked me to give 72hrs to confirm with their operator and also to share my ola outstation receipts as proof that i travelled with that to kanpur.
I provided them every information but still not received any response from them. And again when i called them, they asked for 48hrs to wait beacuse they need to confirm with there operator. But still didn't receive any response from them, again following up, they asked for 24hrs as their operator is not answering their call as well, it was around 20 days following up with them.
After 20 days followup, i asked then them to provide me an immidiate refund of my ticket amount, they asked me again to wait for 2hrs and after 2hrs i received a call that we can't refund your amount because as per the confirmation with operator, the bus arrived at the same location around 12:00 am that is late by half n hour. So its your fault you missed your bus. Listening to this, when i siad now i'll visit to consumer court, they humbly replied "yes mam, you can, as you are the customer". Is this a resposibe behavior towards customer?

If you can't provide the proper details and answerable contact no. To the customer then how can you blame the customer for missing the bus?
Even red bus itself didn't pick the call single time, so how can they blame us?
Service providers are available atleast when they provide service but you people didn't bother about the problems that custoer is facing because of your foolish and irreponsible behavior, where the support is not available at the time when it is required. Stop making fool to the customers by providing such useless service.
If these kind of services can't support their customers especislly during odd timings then what is the use of such service providers with their support centers and shared details?
This seems a complete money making business rather than providing services.
1-ask for the money to book the tickets.
2-don't provide the worth service to the customer.
3-when they ask for their refund amount for such bad service or for no service then blame them and be sorry for it?
This is the first and most worst experience with red bus. Will never book or suggest anyone to go for this service provider in future.