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Redbus — Denied refund for canceled bus

Address:Chennai, Tamil Nadu

I booked a ticket for 22nd October and the bus got canceled. I asked for refund of the amount and I got a reply that ticket is canceled by the customer. This is atrocious as I did not cancel it. Bus got canceled just before 2 hrs from the journey
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Can you please tell us what is the travels that you have booked?
We have faced similar issue on 22nd Oct for tickets booked on Deccan Travels (10:30 PM from Hebbal), from Bangalore to Hyderabad via RedBus.
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