[Resolved]  Redbus — Did not received refund from PEPSU (booked through REDBUS) yet from cancelled/ delayed bus yet.

Address:

PEPSU Road Transport Corporation (PRTC), Nabha Road, Patiala, Punjab 147001 Phone: 08047192131

I booked a ticket for a bus company named (PEPSU) on the date - 14th May (Sunday). It was from Ludhiana (Counter no.5, bus stand) to Delhi (ISBT Kashmiri gate). Ticket no. - "TS6B16906577" & PNR NO - "[protected]_[protected]".

I kept waiting at the counter for 2 hours, but the bus didn't come nor the driver or manager picked up the call. Later he called and said the bus is not coming and is late. I had to do a costly taxi to reach Delhi as I had my flight booked.

I reached out to RedBus to raise my complaint and file a refund. And they said I will get a callback. they didn't call back. And after 15-20 days I got the mail from them that the issue is resolved and the complaint is closed.

I called red bus again and they said they will raise the complaint again and it will show in my account. They sent a case ID which was[protected] on 7th June 2023. Till now, I haven't received any mail, any refund no call back from them nothing.

And Redbus says that they don't take any action against any bus companies who does fraud or don't refund upon their cancellation.

I need my refund for the bus seat I never travelled in. Bus company - PEPSU is committing fraud against its customers and Red Bus is not supporting it in any way.