[Resolved] Redbus — didn't receive refund of ticket

harsh321997

from Aliganj, Uttar Pradesh

Website:

redbus.in

I booked an lucknow-delhi share car ride (Tkt no-tkbh[protected] on redbus app on 22 october... Paid through tez app using upi.. After few hours i have recieved a message stating cancellation from operator side.. When i called them regarding my refund, they told me that the refund has been initiated..
Its 2 november, and i havent recieved any refund from redbus..
I contacted red bus team, they told me to contact tez team with certain pg id[protected]..
I contacted tez team... They told that they havent received anything from redbus.. And i need to contact to redbus team for my refund..

I contacted rebus back... They are just ssaying-they have initiated it..

I m stuck... Help me out.
I had a very bad experience with redbus this time

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Dec 3, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 02, 2017

Updated by harsh321997 my registered mobile number-[protected]

Verified Support

Nov 02, 2017

Red Bus Customer Care's response Dear Harsh,

Greetings from redBus!

Ticket ID -TKBH63470828

We are really sorry for the inconvenience. We've escalated the issue to concern team and will keep you posted with an update at the earliest.

Thank you for your co-operation.

Regards
Team redBus

Verified Support

Nov 02, 2017

Red Bus Customer Care's response Dear Harsh,

Greetings from redBus!

Ticket ID -TKBH63470828

The refund is already done from our end on Oct 22, 2017. We request you get in touch with the bank for further assistance.

Regards
Team redBus