[Resolved] Redbus — didn't receive refunds : bus didn't arrive

abhishekjoshi1234

from Pune, Maharashtra

Website:

www.redbus.in

I booked 2 seats from redbus and that costed me 6150 inr.
Bus didnt arrive for more than 3 hrs and then we had to leave using private vehicle because o[censored]nprofessional service by redbus.
We tried reaching out to bus operator and driver, but none of them picked the call and didnt even call back to inform about bus.

Its been 11 days since i raised the compliant to redbus and still waiting for their call and resolution.

I want my money back else i am surely seeing them in consumer court.

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Dec 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Red Bus Customer Care's response Dear Abhishek,

Greetings from redBus.in!

We sincerely apologize for the inconvenience caused. We request you to share your ticket id, complaint number along with the complete details on the issue faced to us on [protected]@redbus.in as this would help us to look into your concern and help you out on sharing a resolution.

We request your co-operation in this regard.

Thanks,
Team redBus.

Nov 22, 2018

Updated by abhishekjoshi1234 Complaint # 5980242

I have tried connecting with your team on Twitter, phone, chat support but no luck. Moreover, you guys dont respond. I am cooperating at my full capacity.