[Resolved] Redbus — doesn't inform correct information. and irresponsible behaviour by red bus..

Abhay Dhadge

from Pune, Maharashtra

Address:

Pune, Maharashtra, 91

I booked my ticket and i got this msg

Dear pax, ur journey for pune to kolhapur on[protected]:25 pm, bus no.: mh04g4243 is late by 1 hour and 30 minute. It will departure on 11:55 pm instead of 10:25 pm. Sorry for inconvenience. Thanks, www.neetabus.in

After that i reached my boarding point at 11 pm and wait till 1 am but bus not coming or no any intimation throw red bus.. U am trying to call with customer service that told we don't have any update 'll call you after 15 minutes but no one call again and i don't have any update and i am unable to arrange other course at that time..

+1 photos

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Dec 24, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Red Bus Customer Care's response Dear Abhay,

Greetings from redBus !!

We understand that you must be highly disappointed, but truly, it is never our intention to cause any trouble to our customers. We are really sorry that you had gone through this. Kindly share your concern in detail with us along with ticket id / PNR at [protected]@redbus.in and we will look into it for you.

Thanks,
Team redBus