[Resolved] Redbus — doing frauds and not given refund

Dudhat Jayesh

from Ahmedabad, Gujarat

Address:

RAMKRUSHNA SOCIETY, 382350

I had booked ticket from ahmedabad to kunkavav for 5th oct 2019 and they have given pickup time 10.10pm... I was standing pickup stand from 9pm to 11pm then i had called to bus operator he said bus was gone and his behave very rudely he said he cant do anything he said contact to redbus.. Also i requested to him to reschedule my bus next day but he didn't... At that time i had called to redbus customer care but call was on waiting i tried 3 times for the same... After i had sent to my problem to redbus helpchat option also he didn't given ans...

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Nov 20, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Jayesh!

Greetings from redBus!

We are very sorry to hear about your experience. Your feedback has been communicated to the bus operator.
Unfortunately, we are unable to process a refund as bus operated successfully on 4th October 2019 and other passengers completed the journey. Please refer to the email sent to you for further details.
Your understanding is appreciated.

Thank you,
Team redBus