Jan 20, 2022
Updated by Mahamahee I was booked single ticket for Alathur to chennai on 18/01/2022, I was booked only one ticket cost Rs.945 but amount debited in my account double time Rs.945, Traveling date 18/01/2022 but ticket booked date on 17/01/2022, I was waiting for past 4 days for money will credit in my account but not yet credited, I attached account statement and ticket proof also, please rectify my queries and credit my money in account. Thanks in advance
Verified Support
Jan 21, 2022
Red Bus Customer Care's response Hi,
Greetings from redBus!
We are checking on your concern and we will get back to you soon with updates.
Please allow us some time.
Thank you
Team redBus!
Verified Support
Feb 06, 2022
Red Bus Customer Care's response Dear Nadhisha,
Greetings from redBus Team!.
Thank you for reaching out regarding your ticket number TR2K10281808.
The ticket number TR2K10281808 is successfully booked. However, due to an unexpected technical error at the time of booking, the amount was debited twice from your bank account.
Happy to inform you that the amount has been refunded to the original source of payment used by you. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 945/-
Initiated on: 20/01/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank. .
Stay safe, stay healthy!
Your redBuddy
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