[Resolved]  Redbus — driver didn't comply

I had my bus from delhi to lucknow, even after repeated calls the driver didn't stop 5min for me. I was on the phone with him all the time and he rudely disconnected. I had a job interview the next day. Even the tickets suggests that a couple of minutes delay can be adjusted. I can't get a refund. I hate your services and won't be using again until my issue is resolved.