[Resolved]  Redbus — either pay double or manage with a male passenger in a sleeper

Address:New Delhi, Delhi

Hi

I booked a bus sleeper through red bus in pitambara saroj travels. On the day of travel, when complete payment has been mde, the bus operator called saying, either pay double for 2 sleepers or he will adjust a male passenger in the sleeper and he will not get his sleeper unoccupied. This is no where in their terms and conditions. Also, while booking, i had put in all details including sex-female. While contacting with red bus, the supervisor there couldn't guarantee that he could get me the refund. I was left with no refund, no ticket in any safe bus, with a ticket in a bus where the operator has already warned me about being clubbed with a male in a sleeper. No options left but to get harassed or pay extra.
Was this information helpful?
No (0)
Yes (0)
Jun 9, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 08, 2019
Red Bus Customer Care's response
Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Red Bus
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3900
    Pending
    278
    Resolved
    2490
    Red Bus Address
    Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
    View all Red Bus contact information