Redbus — Fail to book bus tickets twice, but amount debited from my a / c

Address:	Bangalore, Karnataka
Website:	redbus.in

I have tried to book a bus ticket on 30.09.2015. While making the payment (credit card) the amount was debited in my a/c but the ticket was not booked. This was happened twice (second time I confirmed from their support team, that things won't fail again), I hereby attached the error message shown on your site. Also, I got a same message in my mail id and mobile. The payment details are shown below for your reference
trip id : 63604013.
trip id : 63606601.
amount : 900 + 875
Date: 30/09/2015
Please arrange to refund the amount to my account at the earliest.