Redbus — False booking of bus from bareilly to delhi 24 nov 2021

Pl see we have booked one tickets ex bareilly to delhi on 22 nov for 24 nov 2021 4.15 pm from smartbuy hdfc red bus pnr no C6EBG7N4 also order reference no [protected] when i reached bareilly bus station there was no bus after trying we have concect shriram travells he say we are not opperting bus its default red bus also he send us screen shorts for bus cancelled so we was very sad due to false booking we are not in possition to reached delhi for catch up flight for mumbai we take cab and came delhi till day even refund / false booking commalcation not received yet pl see and help us

pradeep k kapoor mob no [protected] email id [protected]@yahoo.com