[Resolved]  Redbus — false gps tracker on buses and timing

Address:

Mumbai City, Maharashtra

I would like to inform u that the app red bus doesn’t work properly or give the right details... I have a booking today (26/9/2019) mumbai to pune @7:30 am. I was waiting for the bus at the stop when i checked the status of the bus on the app it said that the bus had already crossed the point then i tried calling the bus conductor but the phone was busy continuously for about 40 mins so i decided to book another bus of around 8:00am but then the 7:30am bus showed up at 8:15 am at the stop but according to the app it was already on way to pune. Then after taking the bus i asked the conductor why he didn’t call back or respond to the calls his reply was i was busy talking to my family i tried asking him about the time he said u should have waited whatever happens. I am very disappointed with the service from your app (Red bus). I would like a refund or some satisfactory response for the bus ticket i booked becz of the false details provided by the app.
I will attach both the tickets to provide the prove if you want.