Redbus — False promo & eyewash to Customer

Address:

Bangalore, Karnataka

Chennai-Bangalore bus was booked through Redbus on Sharma Transport for next sunday 26jul15. Twice in 2 consecutive days it happened that post payment through my netbanking, their message prompts saying "we got your money but booking didnt happen". Then their agent calls offering some other seat in someother bus for extra fare or lower grade (semi-sleeper for your earlier sleeper booking) saying fare match. Otherwise, refund in 7 days leading to Customer (our) money locked with them for their working capital & rotation. During my long conversation, CS agent (level 2) Bhuvana pointed the finger to Sharma Transport saying "Their booking system is down and hence unable to process". If this is true, shouldn't Redbus de-list! Sharma Transport to not allow their loyal customers getting cheated? I suspect this to be some drama by Redbus or their agreed working drama-model with engaged service providers to push high fare tickets or book semi-sleepers first and in the name of refunds, they enjoy Customer money for few days.